Data Deletion
Last updated: 13 November 2026
This page also applies to the Sensible Biz Android app. Deleting your account deletes its data, except records we must keep by law.
You can ask us to delete your data at any time. We complete a verified request within 30 days.
This page applies to the Sensible AI CRM app and our other software, apps and websites, operated by SENSIBLE CONNECT SOLUTIONS PRIVATE LIMITED.
How to ask us to delete your data
- Email us. Write to privacy@sensible.biz from your registered email address, or include your registered mobile number. Tell us your business name and what you want deleted (for example your whole account, the leads received from Facebook, or your WhatsApp conversations).
- We confirm. We check that the request comes from the registered email address or mobile number, and confirm it with you. We never ask for a password or a one-time code.
- We delete. We complete the deletion within 30 days of the verified request and tell you when it is done.
What we must keep. Some records must be kept by law even after a deletion request, for example tax invoices. We keep those only for as long as the law requires.
If you are a customer of a business that uses Sensible and want that business to delete your details, you can contact the business directly, or write to us at privacy@sensible.biz and we will pass your request to the business and help it respond.
How to remove the Sensible app's access in Facebook
You can remove the app's access yourself, at any time:
- Open Facebook and go to Settings & privacy > Settings.
- Open Apps and websites (or Business Integrations).
- Select the Sensible app.
- Choose Remove.
You can also disconnect Facebook, Instagram or WhatsApp from the settings of your account in the Sensible AI CRM app.
What happens after removal
- The app can no longer access your Facebook Pages, lead forms, ad accounts, Instagram account or WhatsApp Business account.
- New leads and messages stop arriving in your Sensible account, and your campaigns can no longer be shown or managed from it.
- Removing access does not change anything in your Facebook, Instagram or WhatsApp accounts themselves.
- Leads and messages already received stay in your Sensible account so that your business records remain complete. To have them deleted as well, email us as described above.
Contact
Grievance Officer: Amrut Nerlikar A., Founder & CEO
Phone: +91 95616 76253
Company: SENSIBLE CONNECT SOLUTIONS PRIVATE LIMITED
Registered address (as per GST registration): Mayur Appartments, Survey No 39/3, Plot 4, Behind Mhatoba Mandir, Kothrud, Pune, Maharashtra 411038, India. Office: 4, Anand Complex, Alkapuri Society, Opp. Hotel Kinara, Paud Road, Vanaz Corner, Kothrud, Pune, Maharashtra 411038, India
Email: privacy@sensible.biz
We acknowledge complaints within 48 hours and resolve them within one month.
Write to us at privacy@sensible.biz.
See also our Privacy Policy.