Terms and Conditions

Last updated: 13 November 2026

SENSIBLE CONNECT SOLUTIONS PRIVATE LIMITED ("Sensible", "we", "us", "our") is a private limited company incorporated in India in 2016. CIN: U29308PN2016PTC164410. GSTIN: 27AAXCS1721J1ZW. Registered address (as per GST registration): Mayur Appartments, Survey No 39/3, Plot 4, Behind Mhatoba Mandir, Kothrud, Pune, Maharashtra 411038, India. Office: 4, Anand Complex, Alkapuri Society, Opp. Hotel Kinara, Paud Road, Vanaz Corner, Kothrud, Pune, Maharashtra 411038, India.

These Terms and Conditions ("Terms") govern your access to and use of our websites, the Sensible AI CRM platform, our mobile apps, software and related services (the "Service"), and orders placed with us. By registering for or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. About us and the Service

We make POS hardware and business software. The Service provides business management and CRM functions, which may include customer, lead, staff and inventory management, reporting, follow-ups and communication tools. The features available to you depend on your account type, software version and the services switched on for your business.

2. Acceptance

By creating an account or using the Service, you confirm that:

• you are 18 or older and legally capable of entering into these Terms;
• the information you provide is accurate and complete;
• you are authorised to use the business account associated with the Service;
• you will use the Service only for lawful business purposes;
• you will comply with applicable laws and with the requirements of third-party platforms you connect.

If you use the Service on behalf of a company or organisation, you confirm that you have authority to accept these Terms for it.

3. Account and security

You are responsible for giving accurate account information, keeping your sign-in details confidential, protecting your account from unauthorised access and telling us promptly if you suspect misuse.

You are responsible for activity carried out through your account, unless it resulted from unauthorised access that was not caused by your failure to keep the account secure. We may suspend or restrict accounts suspected of unauthorised use, fraud, abuse or breach of these Terms.

4. Charges, usage credits and subscriptions

The platform is free to start. Some features use paid usage credits, and some products or services may require a subscription or a one-time purchase. The charges that apply are shown to you before you buy.

• Subscriptions are valid for the period purchased and must be renewed to continue subscription-based services.
• Plans, features and charges may change from time to time. Changes apply to future purchases or renewals.
• If a subscription expires and is not renewed, we may suspend access to the subscription-based software, support, cloud services, integrations or other paid features. Access may be restored after renewal.
• Features provided free of charge are provided "as is" and "as available" and may be changed, restricted or withdrawn, subject to applicable law.

5. Payment

Where payment is required, you agree to give complete and accurate billing information. Payments are processed by our payment gateway partner. Applicable taxes and government charges are payable by you unless stated otherwise, and are shown on the tax invoice.

If a payment is declined, cancelled or reversed, we may suspend the related subscription, restrict paid features, ask for updated payment details or end the subscription where permitted.

6. Orders, delivery and returns

Orders for devices and other goods are covered by our Shipping and Delivery Policy and our Cancellation, Return and Refund Policy, which form part of these Terms.

7. Your business data

The Service lets you enter, upload, store and manage business information, including customer names, mobile numbers, email addresses, company information, notes, follow-ups, leads, staff information and other business records.

You are responsible for the accuracy, legality and appropriate use of the information you enter. You must make sure you have the rights, permissions, notices and lawful basis needed to collect and use personal information of your customers, staff, leads and other individuals.

We do not sell or rent your business data, and we do not pool one business's customer data with another's. Personal information is also covered by our Privacy Policy.

8. Facebook and Instagram connection

You may connect your Facebook Page, ad accounts, Instagram account or Meta business account to the Service. The connection works only after you authorise it. When you do, the Service may receive the leads submitted through your own Facebook lead forms and may show and manage your own ad accounts and campaigns at your request. The permissions used are listed in our Privacy Policy.

You are responsible for making sure your use of this data complies with applicable laws, Meta's policies and the permissions given by the people concerned. You can disconnect at any time from your account settings or by following the steps on our Data Deletion page.

9. WhatsApp Business connection

If you connect a WhatsApp Business account, the Service handles the information needed to send and receive messages on your own WhatsApp Business number, including customer phone numbers, messages, delivery information, conversation history and shared media.

Messages are sent or received through your connected account based on your set-up and authorisation. You are responsible for making sure your customer communications comply with applicable laws and with the WhatsApp and Meta terms and policies. We do not send communications for your business without the required account connection and authorisation.

10. Location services

Some mobile app features need location access. Depending on the feature and the permission granted, the app may collect approximate or precise location, in the foreground or in the background. Location is used for work purposes that your business has switched on, such as authorised field visits and attendance. It is not collected for advertising and is not sold. Location permission can be managed in the device settings. Switching it off may affect features that depend on it.

11. Third-party services

The Service works with third-party services and infrastructure, including Google Cloud and Firebase, Google Play Services, Meta (Facebook, Instagram and WhatsApp Business Platform) and our payment gateway partner. Your use of those services is also subject to their own terms and privacy policies. We are not responsible for third-party services, their availability, their policies or changes to them. Changes made by those providers may affect the related features of the Service.

12. Availability, support and updates

We aim to provide reliable software and support. We may carry out maintenance, updates, security improvements or infrastructure changes that temporarily affect availability, and we will make reasonable efforts to restore affected services promptly. Unless guaranteed in a separate written agreement, we do not guarantee uninterrupted or error-free availability.

We may release updates, security fixes and new or changed features. Some updates may be installed automatically or may be required to continue using certain features.

13. Security

We use reasonable technical and organisational measures to protect information handled through the Service. No internet transmission or storage system can be guaranteed to be completely secure. You should keep appropriate security practices of your own, including strong passwords and control over who has access.

14. Retention and deletion

We keep information for as long as needed to provide the Service or as required by law. You may ask us to delete your account or data. We complete a verified deletion request within 30 days, except for records we must keep by law, such as tax invoices. Deletion may permanently remove access to the related information and services. See our Data Deletion page.

15. What you must not do

• Use the Service for unlawful activity.
• Try to gain unauthorised access to another account.
• Interfere with or disrupt the Service, or introduce malicious software or harmful code.
• Reverse engineer, decompile or try to obtain the source code of the Service, except where the law expressly permits.
• Copy, modify, distribute, resell or commercially exploit the Service without our written authorisation.
• Use the Service to violate another person's privacy or legal rights.
• Upload unlawful, fraudulent, harmful, abusive or misleading content.
• Use customer or staff information without proper authorisation or legal basis.
• Get around usage limits or technical security measures.

16. Intellectual property

All software, applications, designs, interfaces, trademarks, logos, documentation and other materials we provide remain our property or that of our licensors. Your use of the Service does not transfer ownership to you. You are given a limited, non-exclusive, non-transferable right to use the Service, subject to these Terms.

17. Confidentiality

We take reasonable measures to protect confidential business information handled through the Service. You are responsible for keeping your sign-in details confidential and limiting access to authorised people. These obligations do not apply to information that is public, independently developed, lawfully obtained from another source or required to be disclosed by law.

18. Suspension and termination

We may suspend or end access to the Service if:

• a subscription expires or a payment is not received;
• you breach these Terms;
• your account is involved in fraudulent or unlawful activity;
• your use creates a security or operational risk;
• the law or a government authority requires it;
• a third-party connection needed for the Service becomes unavailable;
• continued access could cause harm to us, other users or third parties.

You may stop using the Service or ask us to close your account at any time, subject to any payment obligations already due. When an account is closed, access is switched off, paid features stop, connected integrations stop working, and data may be kept for a limited period where required for legal, security, backup or compliance purposes.

19. Disclaimer

Unless expressly agreed in writing, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we do not guarantee that the Service will always be available, be completely error-free, meet every specific business requirement, or that third-party connections will remain continuously available.

20. Limitation of liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, special or consequential damages, or loss of profit, arising from your use of or inability to use the Service. You are responsible for keeping appropriate backups of important business information. Nothing in these Terms limits any liability that cannot legally be excluded or limited.

21. Changes to these Terms

We may update these Terms to reflect changes in our services, business practices, legal requirements, third-party connections or security needs. Updated Terms will be posted on this page with a new "Last updated" date. Your continued use of the Service after that date means you accept the updated Terms.

22. Privacy

Your use of the Service is also governed by our Privacy Policy. If these Terms and the Privacy Policy conflict on a privacy matter, the Privacy Policy applies to that matter.

23. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising in connection with these Terms, the Service or an order placed with us is subject to the jurisdiction of the courts at Pune, Maharashtra, India.

24. Grievance Officer and contact

Grievance Officer: Amrut Nerlikar A., Founder & CEO
Phone: +91 95616 76253
Company: SENSIBLE CONNECT SOLUTIONS PRIVATE LIMITED
Registered address (as per GST registration): Mayur Appartments, Survey No 39/3, Plot 4, Behind Mhatoba Mandir, Kothrud, Pune, Maharashtra 411038, India. Office: 4, Anand Complex, Alkapuri Society, Opp. Hotel Kinara, Paud Road, Vanaz Corner, Kothrud, Pune, Maharashtra 411038, India
Email: privacy@sensible.biz

We acknowledge complaints within 48 hours and resolve them within one month.

Write to us at privacy@sensible.biz.