Cancellation, Return and Refund Policy

Last updated: 13 November 2026

This policy applies to orders placed with SENSIBLE CONNECT SOLUTIONS PRIVATE LIMITED.

Cancellations, returns and refunds

Orders cannot be cancelled once dispatched. Software and usage credits are non-refundable once activated.

If goods arrive damaged, defective, different from the order or are not delivered, tell us within 7 days of delivery and we will repair, replace or refund. Approved refunds are made to the original payment method within 7-10 working days.

Damaged, faulty or incorrect items

If an item reaches you damaged, faulty or different from what you ordered, write to us at privacy@sensible.biz with your order details and a description of the problem. We will look into it and resolve it in line with the warranty terms supplied with the product and with applicable law.

Your legal rights

Nothing in this policy limits any right you have under applicable Indian law.

Contact

Grievance Officer: Amrut Nerlikar A., Founder & CEO
Phone: +91 95616 76253
Company: SENSIBLE CONNECT SOLUTIONS PRIVATE LIMITED
Registered address (as per GST registration): Mayur Appartments, Survey No 39/3, Plot 4, Behind Mhatoba Mandir, Kothrud, Pune, Maharashtra 411038, India. Office: 4, Anand Complex, Alkapuri Society, Opp. Hotel Kinara, Paud Road, Vanaz Corner, Kothrud, Pune, Maharashtra 411038, India
Email: privacy@sensible.biz

We acknowledge complaints within 48 hours and resolve them within one month.

Write to us at privacy@sensible.biz.